JSnlp is committed to safeguarding the privacy of our website visitors. We believe you have the right to privacy on the web. This policy sets out how we will treat your personal information.
1. What information do we collect?
We may collect, store and use the following kinds of personal data:
(a) information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type, referral source, length of visit and number of page views;
(b) information relating to any transactions carried out between you and us on or in relation to this website;
(c) information that you provide to us for the purpose of registering with us e.g. your email address and other personal information when you sign up;
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters; and
(e) any other information that you choose to send to us.
The JSnlp website uses “cookies” to help personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize JSnlp.co.uk pages, or register with JSnlp.co.uk site or services, a cookie helps JSnlp.co.uk to recall your specific information on subsequent visits. This simplifies the process of recording your personal information. When you return to the same JSnlp.co.uk web site, the information you previously provided can be retrieved, so you can easily use the JSnlp.co.uk features that you customized.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the JSnlp.co.uk services or other web sites you visit.
3. How will we use your personal data?
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send you general (non-marketing) communications;
(e) send you email notifications which you have specifically requested;
(f) send you marketing communications e.g. marketing communications relating to JSnlp
(h) provide third parties with statistical information about our users – but this information will not be used to identify any individual user; and
(i) deal with enquiries and complaints made by or about you relating to the website.
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We will not sell, rent or share your personal data with third party organisations.
5. Other disclosures
6. Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. You are responsible for keeping your user details confidential.
7. Policy amendments
8. Your rights
On receipt of proof of identity and a written request you may have a copy of any information that we hold about you. Please e-mail the Website Manager at firstname.lastname@example.org or write to:
The Data Protection Manager
18 King Road
Bristol BS4 2LS
No Quibble Guarantee
JSnlp Ltd endeavours to deliver training of excellant quality and value. However we offer a money back guarantee on any single two day seminar if the seminar does not meet expectations and if the application for a refund is made within 14 days of the end of that seminar.
If, due to circumstances beyond our control, we have to cancel a course before the start date we will refund any course fees already paid. In the unlikely event of a course being cancelled part way through we will refund any fees already paid less the cost of any training already attended.
Prices and Payments
There is no obligation to complete a course in one year, although this is recommended, and we can guarantee to charge no extra if the course is completed in the year following the start of the course.
We guarantee your place on a seminar, workshop, master class or course if payment is received, or payment plan started, before the start date.
We are happy to offer transfers to the next available course if parts of courses are missed. The purchase price for a course is for the whole course, whether paid in full or by payment plan, and payment will be completed by the end of the course purchased.
For full and wordy Ts and Cs, read on:
STANDARD TERMS AND CONDITIONS FOR SUPPLY OF GOODS AND SERVICES
In this document the following words shall have the following meanings:
“Agreement” means these Terms and Conditions together with the terms of any applicable Specification Document
“Customer” means the organisation or person who purchases goods and services from JSnlp Ltd
“Delegate” means the organisation or person who purchases goods and services from JSnlp Ltd
“Intellectual Property Rights” means all patents, registered and unregistered designs, copyright, trademarks, know-how and all other forms of intellectual property wherever in the world enforceable
“Specification Document” means a statement of work, quotation or other similar document describing the goods and services to be provided by the supplier
“Supplier” means JSnlp Ltd.
1.1 These Terms and Conditions shall apply to all contracts for the supply of goods and services by JSnlp Ltd to the Customer.
2 PRICE AND PAYMENT
2.1 Invoiced amounts shall be due and payable within 30 days of receipt of invoice unless a payment agreement has been arranged with JSnlp Ltd. JSnlp Ltd is entitled to charge interest on overdue invoices from the date when payment becomes due at the rate of 1% per annum above the base rate of the Bank of England after 60 days of an invoice not being paid.
2.2 JSnlp Ltd is not liable to refund fee differences that may arise due to delegates booking at different times, discounts etc.
2.3 In the event that a booking is cancelled less than 21 days before the first day of a seminar / course, an administration charge can be incurred. This will be the equivalent to 15% of the cost of the course.
2.4 A booking will only be secured when full payment has been received or a payment plan has been agreed by both parties before the first day of any seminar/course.
2.5 Payment plans must be agreed with JSnlp Ltd in advance of the start of a course.
2.6 Should a purchase order be required for payment of the invoice, it is the responsibility of the customer / delegate to ensure that JSnlp Ltd has the full details and agreed purchase order before the products or services are supplied.
2.7 All seminar/course fees are non refundable. The Fees for courses of more than 2 days, whether paid in full or by payment plan arrangement, are for the whole course. Transfers are available in agreement with JSnlp Ltd. See 2.8 for exceptions.
2.8 On any course comprising one 2 day seminar, JSnlp Ltd has a money back guarantee if the course does not meet expectations. If any single seminar of any course longer than 2 days does not meet expectations, JSnlp Ltd will refund the cost of that seminar only if the application for a refund is made within 14 days of the end of that seminar.
2.9 It is recommended that courses are completed within two years of the start date. Completion after this time may incur additional costs.
3 SEMINARS / COURSES
3.1 JSnlp Ltd. endeavours to deliver NLP training of the highest standard and reserves the right to change the published delivery dates, times, venue, training material and/or trainer if it is deemed necessary to maintain this standard or in circumstances beyond the control of JSnlp Ltd.
3.2 If, due to circumstances beyond the control of JSnlp Ltd. a published course of more than one day is cancelled after the start date of that course and before the completion date, pre-paid course fees will be refunded in full minus the value of the parts of that course that have already been delivered by JSnlp Ltd.
3.3 If there are changes to the published venue, dates and/or times JSnlp Ltd will endeavour to advise you with sufficient notice.
3.4 JSnlp shall not be liable for any loss, costs, damages, or expenses caused directly or indirectly for any delay in the delivery of any seminar or any course.
3.5 All public access seminars /courses delivered by JSnlp Ltd are recorded via film for quality assurance and review purposes. These recordings are the property of JSnlp Ltd.
3.6 If you are not happy with any aspect of your training or the service of JSnlp Ltd please contact JSnlp Ltd directly by phone 0845 658 0654 or email at email@example.com.
3.7 Accommodation, subsistence and travel costs are not included in the course fees and are not the responsibility of JSnlp Ltd.
3.8 There is no time limit to completing a JSnlp Ltd course unless this is specified in the course programme.
4.1 For the avoidance of doubt no description, specification or illustration contained in any product pamphlet or other sales or marketing literature of JSnlp and no representation, written or oral, correspondence or statement shall form part of the contract.
4.2 No unauthorised use of the JSnlp Ltd logo is permitted at anytime.
5 CUSTOMER’S OBLIGATIONS
5.1 To enable JSnlp Ltd to perform its obligations under this Agreement the Customer shall:
5.1.1co-operate with JSnlp Ltd
5.1.2provide any information reasonably required by JSnlp Ltd
5.2 In the event that the Customer or any third party, not being a sub-contractor of the JSnlp Ltd, shall omit or commit anything which prevents or delays JSnlp Ltd from undertaking or complying with any of its obligations under this Agreement, then JSnlp Ltd shall notify the Customer as soon as possible and:
5.2.1JSnlp Ltd shall have no liability in respect of any delay to the completion of any project;
5.2.2if applicable, the timetable for the programme will be modified accordingly;
5.2.3JSnlp Ltd shall notify the Customer at the same time if it intends to make any claim for additional costs.
6 ALTERATIONS TO THE SPECIFICATION DOCUMENT
6.1 The parties may at any time mutually agree upon and execute new Specification Documents. Any alterations in the scope of the programmes to be provided under this Agreement shall be set out in the Specification Document, which shall reflect the changed goods and/or services and price and any other terms agreed between the parties.
7 LIMITATION OF LIABILITY
7.1 Except in respect of death or personal injury due to negligence for which no limit applies, the entire liability of JSnlp Ltd to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the price paid by the Customer to which the claim relates.
7.2 In no event shall JSnlp Ltd be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or the Supplier had been made aware of the possibility of the Customer incurring such a loss.
7.3 Nothing in these Terms and Conditions shall exclude or limit JSnlp Ltd’s liability for death or personal injury resulting from the JSnlp Ltd’s negligence or that of its employees, agents or sub-contractors.
8 INTELLECTUAL PROPERTY RIGHTS
8.1 All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become the absolute property of the JSnlp Ltd.
9 INDEPENDENT CONTRACTORS
9.1 JSnlp Ltd and the Customer are contractors independent of each other, and neither has the authority to bind the other to any third party or act in any way as the representative of the other, unless otherwise expressly agreed to in writing by both parties. JSnlp Ltd may, in addition to its own employees, engage sub-contractors to provide all or part of the services being provided to the Customer and such engagement shall not relieve JSnlp Ltd of its obligations under this Agreement or any applicable Specification Document.
10.1 The Customer shall not be entitled to assign its rights or obligations or delegate its duties under this Agreement without the prior written consent of JSnlp Ltd.
11.1 The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at anytime subsequently to enforce all Terms and Conditions of this Agreement.
12.1 Any notice to be given by either party to the other may be served by email, Personal service or by post to the address of the other party given in the Specification Document or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent, if given by letter shall be deemed to have been served at the time at which the letter was delivered personally or if sent by post shall be deemed to have been delivered in the ordinary course of post.
13 ENTIRE AGREEMENT
13.1 This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. Unless expressly provided elsewhere in this Agreement, this Agreement may be varied only by a document signed by both parties.
14 NO THIRD PARTIES
14.1 Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
15 GOVERNING LAW AND JURISDICTION
15.1 This Agreement shall be governed by and construed in accordance with the English law and the parties hereby submit to the exclusive jurisdiction of the English courts.
Registered Company Number: 07202222
VAT Number: 105341557
18 King Road
Bristol BS4 2LS
Copyright © 2011